We send our small parcels by Royal Mail (2nd Class) or Certified Couriers.
Unless otherwise stated and once payment has been approved, we aim to dispatch your order within 1-2 business days – Monday - Friday (excluding Public Holidays). Please allow up to 5 working days for your order for UK deliveries to arrive once dispatched. In the rare occasion that there is any particular delay with your order, we shall notify you by email and you shall have the right to cancel your order.
Once your goods are sent out, we cannot be held responsible for delays or damages caused in transit by Royal Mail and Certified Couriers. We do however try our upmost to resolve any issues for damaged goods straight away. Every order has a tracking number that we pay close attention to throughout the journey of your parcel.
NON MAINLAND UK + CONTINENTAL EUROPE + REST OF THE WORLD
We do accept orders from Scottish Highlands & Offshore Islands (includes Scottish Islands, Isles of Scilly, Channel Islands, Isle of Wight, Isle of Man) Northern Ireland, Republic of Ireland, Continental Europe, + the Rest Of The World. However, you are solely responsible to check your countries specific restrictions regarding import of products (including their materials) we supply.
You are also solely responsible for any duty and/or taxes to be paid on the value of the products purchased from botanicalfolk.co.uk.
Please contact us before placing an order to find out the postage costs.