The following information sets out the terms & conditions of use of botanicalfolk.co.uk (“the website”).


 

ABOUT US

BoTANICAL FoLK is an online retailer of useful tools that encourage makers to weave plants into their everyday life. We trade online at botanicalfolk.co.uk where we reserve all rights and copyrights for all its content.

RESPONSIBLE CONDUCT

This website has been developed for use by customers and intended customers. You agree not to use the website in any way that causes or is intended to cause access or the website to be damaged, interrupted, or impaired in anyway.

 

 

PRIVACY

We take your privacy seriously as much as we take our own, any personal information we receive from you will not be  disclosed, sold, or made available to other parties. If you would like to know more, please do have a read of the full privacy policy here.

COOKIES

This website uses cookies to better the users experience while visiting the website. By default, your browser will accept Cookies, however, the user does have the choice to enable or disable Cookies in your web browser. Users are advised that if they wish to deny the use and saving of cookies from this website on to their computers hard drive they should take necessary steps within their web browsers security settings to block all cookies from this website. Be aware that disabling Cookies may prevent you from using the full range of services available on botanicalfolk.co.uk.

What are cookies? Cookies are small files saved to the user’s computers hard drive that track, save and store information about the user’s interactions and usage of the website. This allows the website, through its server to provide the users with a secure online experience within this website. Cookies also provide us with information about how this website is used so we can keep it as up to date, relevant and error-free as possible.

This information is not disclosed, sold, or made available to other parties. This information is kept only temporarily and is stored securely. In addition, we do not acquire this sort of information from other parties.

If you would like to know more about cookies and website tracking, please do have a read of the full privacy policy here.

 

 

PURCHASING CONTRACT

When you place an order to purchase a product from BoTANICAL FoLK, we will send you an email confirming receipt and details of your order. Our acceptance of this offer to purchase will be at the time we dispatch that product to you and a confirming email in this regard is sent. The acceptance will be complete at this time. It is agreed at the time you place an order it is your intention to enter into a contract with BoTANICAL FoLK.

All products remain the property of BoTANICAL FoLK until payment is received for both product and postage. The price applicable is that set at the date on which you place your order.

PAYMENT

Payment is only accepted by means of Paypal or all major credit and debit cards (Visa, Mastercard & American Express) Stripe. Paypal is regulated as a bank by Luxembourg’s banking supervisory authority, the Commission de Surveillance du Secteur Financier (CSSF). Stripe a secure payment system certified to PCI Service Provider Level 1, the most stringent level of certification. 

We do not store any sensitive payment information.

EXCHANGES & REFUNDS

We hope that you love our products and will find no reason to return them. However, if you are not entirely satisfied with your products then we are happy to accept returns within 7 working days upon receiving your items. We ask that you email us at hello@botanicalfolk.co.uk immediately if you do feel you’d like to send your order back. For any refunds we expect products to be returned unused, undamaged and in original packaging. To find out more about exchanges and refunds, please read the full Exchange/Refund policy here.

PRICING & AVAILABILITY

Prices are shown in British Pounds Sterling and will be charged in British Pounds Sterling. Our prices are correct at the time of publication and goods are charged at the price shown on the website at the time of ordering. 

We reserve the right to change any product prices, product specifications and availability at any time. Whilst we use our best endeavours to fulfil such orders, we cannot be held responsible if you the customer have purchased a product that is sold out at a given point in time. If the item you have ordered is not available, we will contact you by email/phone as appropriate and you will have the option either to wait until the item is available, exchange for another item or cancel your order.

If you are planning to order a particular product in large quantities, please contact us first. 

 

 

CONSENT

By agreeing to our Terms & Conditions, BoTANICAL FoLK assumes all sales are made to persons over the age of 18.
If you are under 18, you need to have permission from a parent or guardian. 

 

 

COLOURS & SIZES MAY DIFFER

Please bear in mind that buying goods over the internet provides a different shopping experience from buying in-store. In particular you should be aware that:

Colours and shades of products shown on the website will depend on many variables, including your monitor display settings, computer type or the light quality in your immediate environment

The sizes and shapes of our products may differ in real life to how they appear on your screen. We always try to provide accurate dimensions and measurements, but please be aware these may vary a little for handmade items. It is always your responsibility to check the product is suitable for your purpose. Please contact us if you are unsure about the size, shape or finish of any product 

Pictures and images on botanicalfolk.co.uk are for illustrative purposes only, for an accurate description please refer to the accompanying descriptive text. 

 

 

DELIVERY INFORMATION

We offer FREE DELIVERY throughout the United Kingdom on all our products, no matter the size. Unless otherwise stated and once payment has been approved, we aim to dispatch your goods within 2-3 business days – Monday-Friday (excluding Public Holidays). Please allow 5-7 working days for your order for UK deliveries to arrive once dispatched. In the rare occasion that there is any particular delay with your order, we shall notify you by email and you shall have the right to cancel your order. Once goods are sent out, we cannot be held responsible for delays or damages caused in transit by Royal Mail and Parcelforce.

For more delivery information, please go here

 

 

CONTENT

We hold copyrights & possession of all content found on botanicalfolk.co.uk, unless stated otherwise. If you would like to use any images or information found on our site then please do contact us via email. We welcome the publicity and use of our content but we do ask that we are referenced, credited and linked where possible.

WAIVER

Should you breach any terms or conditions, and we take no action against you, we shall be entitled to invoke our rights and remedies in any other situation where you breach these conditions.

GOVERNING LAW

These terms are governed by English law. Any contract for the purchase of goods from this site and any dispute or claim arising out of or in connection with any such contract will be governed by English law. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are a resident in Northern Ireland you may also bring proceedings in Northern Ireland, and if you are a resident in Scotland you may also bring proceedings in Scotland. 

ADDITIONAL INFORMATION

We reserve the right to make changes to our website, policies, terms and conditions at any time without warning. We also reserve the right to refuse service to anyone for any reason at any time.